wizspeed-white2-2
Contact Us

Service Level Agreement (SLA)

1. Service Availability

Wizspeed commits to maintaining an operational uptime of 99.9% for all client websites and hosted services. This excludes planned outages for which clients are notified in advance or emergency maintenance scenarios.
2. Support Response and Resolution

Initial Response: All technical support requests are acknowledged within 4 hours during business hours. Resolution: Issues are categorized by severity. Critical issues are addressed within 24 hours; non-critical issues are resolved according to a mutually agreed timeline.

3. Maintenance

Scheduled Maintenance: Clients will be notified 48 hours in advance of any maintenance. Emergency Maintenance: In case of critical issues, clients will be notified as soon as possible with details and expected resolution time.

4. Performance and Benchmarks
Website Performance: Websites are optimized to load within 3 seconds on standard internet connections. Data Backup: Monthly backups of all client data will be conducted, with a retention period of 30 days.
5. Compensation and Remedies
Clients receive a credit of 5% of their monthly fee for each hour of downtime beyond the committed uptime, capped at 50% of their monthly bill.

6. SLA Review

This SLA is reviewed annually to reflect the latest service standards and technological capabilities, ensuring alignment with industry best practices and client needs.

At WizSpeed, we create innovative digital experiences to help your business stand out and engage your ideal audiences.

Services

Our Policies

Contact Details

Follow Us

Facebook-f Instagram X-twitter Linkedin-in Youtube
Image Ticker
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP . ADVERTISE .
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN - DEVELOP - ADVERTISE -
 DESIGN . DEVELOP . ADVERTISE .
 DESIGN . DEVELOP . ADVERTISE .
 DESIGN . DEVELOP . ADVERTISE .
 DESIGN . DEVELOP . ADVERTISE .
 DESIGN . DEVELOP . ADVERTISE .
 DESIGN . DEVELOP . ADVERTISE .
 DESIGN . DEVELOP . ADVERTISE .
 DESIGN . DEVELOP . ADVERTISE .

WIZSPEED 2024. All Rights Reserved